Delete your Wells247 account

You can delete your account yourself, at any time, in any of our apps. One account works in all three apps (Wells247, Wells247 Driver and Wells247 Seller), so deleting it in one app deletes it for all three.

Delete it in the app

Wells247 (customers)

1. Open the app and sign in.
2. Tap Account at the bottom of the screen.
3. Scroll down and tap Delete account.
4. Read what happens. If you like, tell us why you are leaving.
5. Type DELETE in the box, tap Delete my account, then tap Delete account to confirm.

Wells247 Driver

1. Open the app and sign in.
2. Tap Account at the bottom of the screen. (If you have not been approved yet, Delete account is at the bottom of your application screen.)
3. Tap Delete account.
4. Type DELETE in the box, tap Delete my account, then tap Delete account to confirm.

Withdraw your earnings first. If what is left is below the withdrawal minimum, the app asks you to contact support, and we pay it to you before you delete.

Wells247 Seller

1. Open the app and sign in.
2. Tap Account at the bottom of the screen.
3. Tap Delete account.
4. Type DELETE in the box, tap Delete my account, then tap Delete account to confirm.

Finish or cancel your shops' open orders first, and wait for the nightly payout of any money we owe your shops.

When an account cannot be deleted yet

So that nobody loses money, the app asks you to finish these first, and tells you which one applies:

• a trip, errand or delivery that is still going on;
• a finished trip that has not been paid yet;
• earnings still in your driver account, or a withdrawal still being paid out;
• shop orders still going on, or money still owed to your shops;
• a request to get an old account back that our staff are still checking.

An account that is on hold cannot be deleted in the app. Please contact support.

What happens when you delete your account

• You are signed out on every phone at once, and the account cannot be used again.
• Your phone number is freed, so you can open a new account with it later. Your email address is removed from the account.
• A driver is taken offline at once, and the vehicle's plate number is freed.
• Your phones stop getting Wells247 notifications.

What we keep, and for how long

For 2 years, locked. We keep your account details, locked, for 2 years after you delete the account, for safety, disputes and the law. This includes your name and phone number and, for drivers, the identity details, documents, photos and videos you gave us. Only Wells247 staff who need them can see them, for example to look into a safety report or a dispute about a trip.

During those 2 years, if you sign up again with the same number, you can ask to get your old account back. You will have to prove it is you.

After 2 years, erased. We erase your name, email, home address, identity details (such as your NIN, driver's licence and date of birth), bank details and plate numbers, your stored photos and videos, and the places your phone shared during trips.

Kept after that, without your name. Records of trips, errands, orders, payments, earnings and withdrawals stay, with amounts and dates only and no name, because our accounts must still add up. We also keep a record of important actions on accounts (for example when an account was deleted), which cannot be changed. If a driver was banned, we keep a coded form of their NIN (not the NIN itself), so that they cannot drive with Wells247 again.

We never give your details to advertisers or other brands without your consent.

Cannot open the app? Ask us

If you cannot open the app (for example you lost your phone or your number), ask us to delete your account. Write to the support address for the app you used:

• Wells247 (customers) support@wells247.com
• Wells247 Driver support.driver@wells247.com
• Wells247 Seller support.seller@wells247.com
• Phone 07068066605

Please tell us:

• the phone number on the account;
• your full name as it is on the account;
• that you want the account deleted.

Before we delete it, we check that the account is really yours, for example by calling or texting that number. The same rules apply as in the app (unfinished trips, earnings and shop orders must be settled first), and the same things are kept. Never send us your NIN, bank or card details by email.

To change your email or bank account without deleting the account, go to Account in the app. Questions about your data? See the privacy policy or Contact support.